Privacy Policy

Last updated: 2nd May 2025

At Klys Ceramics, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website (https://klys.co.uk), purchase our products, or interact with us.

1. Information We Collect

We may collect and store the following personal information:

  • Your name, email address, postal address, and phone number (when you place an order or contact us)

  • Your email address (when you sign up for our newsletter)

  • Payment details (processed securely through third-party services like Stripe or PayPal—we never store your payment information)

  • Your IP address and browsing behaviour (via cookies and analytics tools)

2. How We Use Your Information

We use your information to:

  • Fulfil and ship your orders

  • Communicate with you about your order or inquiry

  • Send marketing emails or newsletters, if you have opted in

  • Improve our website experience using anonymous analytics

3. Newsletter & Marketing Emails

If you sign up for our mailing list, we’ll occasionally send you:

  • Product updates or launches

  • Stories behind the making of pieces

  • Special offers or event news

We only send marketing communications if you have given explicit consent.

Our emails are managed through Squarespace Email Campaigns, which complies with GDPR standards.

4. Cookies

We use cookies to:

  • Enable essential website functionality

  • Understand how visitors use our site (e.g., Google Analytics)

You can manage your cookie preferences via your browser settings.

5. Third-Party Services

We work with trusted third-party services to manage our website and process data securely. These include:

  • Squarespace (website hosting and analytics)

  • Stripe or PayPal (payment processing)

  • Google Workspace

These services comply with GDPR and only access your data as necessary to perform their services.

6. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Withdraw consent for marketing communications

  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data is being misused

To exercise any of these rights, contact us at emma@klys.co.uk

7. Data Retention

We retain your information only for as long as necessary:

  • To fulfil orders

  • To meet legal or tax obligations

  • To send emails (if you’ve subscribed)

You can unsubscribe or request data deletion at any time.

8. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Klys Ceramics
Email: emma@klys.co.uk
Website: https://klys.co.uk